Refund policy

Return & Refund Policy

Last Updated: June 2026

At Vainsar Animal Health Solution, customer satisfaction is our priority. We strive to provide high-quality animal health products. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of animal health and veterinary products, returns are accepted only under the following conditions:

The product received is damaged during transit.
The wrong product was delivered.
The product has a manufacturing defect.
The product is expired at the time of delivery.

To be eligible for a return:

The return request must be raised within 48 hours of receiving the product.
The product must be unused, unopened, and in its original packaging.
Clear photographs or videos of the product and package must be provided as proof.

2. Non-Returnable Items

The following items are not eligible for return:

Opened or used products.
Products damaged due to improper storage or handling after delivery.
Products purchased during special promotions, clearance sales, or discount campaigns (unless damaged or defective).
Products returned without original packaging.

3. Return Process

To request a return, please contact our customer support team:

Email: support@bigbakra.com
Phone: +91 74047 36184

Please provide:

Order Number
Product Name
Reason for Return
Photos/Videos of the product

Our team will review your request and respond within 2-5 business days.

4. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed within 7-10 business days.
The refund will be credited to the original payment method used during purchase.
In case of Cash on Delivery (COD) orders, the refund will be transferred to the customer's bank account after verification.

5. Replacement Policy

Customers may choose a replacement instead of a refund if:

The product received is damaged.
The wrong product was delivered.
The product has a verified manufacturing defect.

Replacement products will be dispatched after approval of the return request.

6. Shipping Charges

If the return is due to our error (wrong, damaged, defective, or expired product), return shipping costs will be borne by us.
For any other approved return cases, shipping charges may be deducted from the refund amount.